Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. How do I find my tickets once they are in Passbook? How does Ticketek remember my preferences when I return? You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. Choose the best delivery option that suits you. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. Once you have logged in, update your information. What does Ticketek do to prevent scalping? For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. Postponed and Cancelled Events. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html What if a show is cancelled or postponed? A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. The obstruction varies in different venues. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. Sign In is displayed at the top of the 'My Events' section. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Your barcode number can also be found via your online account here. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Many businesses act as Ticketek Agencies throughout the country. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? How long are Ticketek Gift Vouchers valid for? How do I update my credit or debit card details once they have been saved? https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; Print this PDF as this will be your access to the event. Juniors aged 7-14 years are entitled to purchase a junior ticket. Accept the Ts&Cs and "Submit" 9. xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. Is there anything special I need to do when I get to the venue to scan my mobile? What happens if I purchase multiple tickets and haven't received them all? No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. There was a spelling mistake in the email address entered. Where do I redeem my Ticketek Gift Voucher? You can purchase and reserve tickets in any combination up to the ticket limit for the event. Going to an event with a social club, company, school, family or friends? Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. Group Bookings are available for selected events and are subject to availability. Concession and Children's ticket entitlements vary from event to event. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Will the event be reserved seating or general admission. General To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. Systems are in place at every venue to ensure that each ticket barcode can only be used once. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? details of the event including: name, date, time and venue. to collect tickets. You are responsible for knowing the contact details of all attendees in your group. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. No, Ticketek Gift Vouchers are not reloadable. You will receive an Order Confirmation via email immediately. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. How do I find out the expiry date of my Ticketek Gift Voucher? Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. endobj What happens if my tickets do not arrive in time? Why can my friends (invitees) only purchase the held tickets one at a time? What happens if I lose/change my phone or accidentally delete my Mobile Ticket? Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. We sell tickets on a "next best available" seating system. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. What are the reasons I can request a refund if I have purchased Refundable tickets? Can I use a device larger than a mobile phone (e.g. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. You are required to present your credit/debit card and photo I.D. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? What are the different types of Ticketek Gift Vouchers? Will I be notified of event / gate changes? Ticketek Gift Vouchers look just like a regular Ticketek ticket. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. "The @Ticketek _AU app has crashed - right before Ed Sheeran. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Once tickets are added to Passbook, simply open the Apple Passbook app. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. We'll now show you the tickets which have been allocated to you based on your selections. You will need to provide some form of ID so that staff can access your Ticketek account details. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. Upload your ticket. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. All refunds for cancelled or rescheduled events are managed by Ticketek directly. How can I find AFL Membership on a match day? In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Please note that there will be large wait times on the phone when dining tickets go on sale. 4. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Replacement cards cost $10. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. How long are my friends seats placed on hold? However, some events will have unreserved seating where it is first in, best seats. Restricted view refers to seats that have restricted viewing of the stage or event. You will need to provide some form of ID so that the staff can access your Ticketek account details. Ticketek recommends that you select Registered Mail for these events where available. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. This refers to the various levels of ticket types on offer; e.g. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. General Admission (GA) is an unreserved section/event where seating is not reserved for you. There are no guarantees. Can I still access the full site on my phone if I need to? If you're not signed in already, you'll be asked to sign in (or register) now. Can I use more than one Ticketek Gift Voucher in the same transaction? Invitee A starts purchasing two seats from hold. All rights reserved. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. I am traveling the country and have a New Zealand address but my billing address is overseas. Yes, you are able to use multiple Ticketek Gift Vouchers. You might find the following websites helpful if you want more information about ticket scalping: As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. Can I purchase tickets through the mobile site? The Ticketek app was also reportedly glitching, stopping people from . Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Methods of collection and/or delivery will be available when choosing your collection/delivery details. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. Gift Vouchers can also come in pdf format, which can be printed. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Limitations on number of tickets purchased. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. Where can I get more information about privacy for Friend Spotter? How do I purchase a Ticketek Gift Voucher? Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. What are the terms of General Admission (GA)? When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Do I have to save my credit or debit card details? For more detailed instructions on reserving a seat, please see our help page here. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. You now have the option to have your sign in details remembered for your next visit. Are there any events I can't use my Ticketek Gift Voucher for? Refer to specific details at each venue regarding accessing the stadium/park. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. How do I add my mobile tickets to the Ticket Wallet? Your barcode to access tickets is generated upon your renewal. Make sure the backlight on your phone is set nice and bright. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. No, the credit card pre-fill feature simply gives you the option to save your card details. What is my online AFL Membership account? They must present the relevant concession documentation at point of purchase and upon entry to the ground. There are many ways you can redeem your Ticketek Gift Voucher. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. Where can I find my AFL Membership number? Group discounts may be offered but do not apply to all events. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Visit the Ticketek Groups page for more information. If an event is cancelled or postponed you will need to contact Ticketek for a refund. Tap the trash can at the top right of the event pass to shred the event pass. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. If your session time expires, you will receive a notification and will be required to access the site again. to then often have to go to their desk at the venue to follow up the issues. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. Some pages may contain a virtual tour and a seating map for that venue. At this time Ticketek NZ cannot post tickets overseas. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . There are over 20 circumstances you may request a refund. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. My Ticketek Ticket Delivery. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Sell tickets directly from your Ticketek Account. My tickets have not arrived after a reasonable amount of time, what do I do? Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. Can I buy tickets if I am based overseas? <> For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. Your confirmation email will include all of your delivery details, plus your customer information. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. I've been invited to purchase held seats by my friend, how many seats can I purchase? Yes, all events that Ticketek ticket for can be found on the mobile site. The email account that the message has been sent to is full. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. This can be accessed using the 'Share and Save' button on the mobile ticket. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. If you have purchased concession tickets, you are also required to present a valid concession card. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. . An Ed Sheeran fan shared a screenshot of their Ticketek message. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. Ticketek may charge a reasonable fee for the replacement of tickets. Refunds, Payments and Exchanges. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Version 5.22 B82 R0 These tickets are released when not required by the promoter and generally given to us to sell to the public. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. There are three delivery options: Note that for general admission events, tickets can not be replaced. We will be in contact with you within two business days of receipt of this information. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. Will I see personalised content on the mobile site? Tickets purchased to General Admission events cannot be refunded should they be lost. stream Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Can I use text or download images, photos and videos from the site? Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale.

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