By ticking this box, I accept Samsung Service Updates, including . It has an above-average wattage of 1,100, but no convection cooking. You can access the humidity sensor after removing the panel. What can you do if the control panel of your Samsung microwave does not respond; ME21K7010DS - Over the Range Microwave with PowerGrill, 2.1 cu.ft - Turn the demo mode on or off (ME21K7010DS) ME21K7010DS - Over the Range Microwave with PowerGrill, 2.1 cu.ft - Cook vegetables (ME21K7010DS) [Quick-Fix] Unplug the range and tighten any loose electrical connections between the electronic control board in the oven and the control panel. Now, reconnect it and turn it on. To complete the reset, select OK. Free standard shipping, exclusive offers and financing options. This is done by unplugging the microwave from the wall or turning the breaker off to it for at least 60 seconds. Disconnect the grill from the microwave by removing the clips which are holding it in place. The ribbon cable is accumulated with dirt and debris. However, if you are knowledgeable and would like to give it a try yourself, well discuss how to make these repairs below. Appliance Repair Service Over 30 Years of Experience PROVIDING EXPERT . They take money from brands to skew results. The waveguide cover might be damaged and shorting out. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your Link toThe switch's I use In the video https://amzn.to/3v1AlNa So in this video I'm going to show you the most common failure in microwave's . Had these appliances for 2 years. Get product support via live chat, email, and more. It is usually found attached to the control panel, which it is connected to by flat ribbon connectors. Clean the control board with compressed air and a dry cloth. By Clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. If you are unable to clear any code from your oven, please contact the Samsung service center for further support. And it also happens when the control board glitches, causing this issue. Next, you can put the parts back together and your microwave back together and then test if the error code is gone. 2023 howtofixit.net is a participant in the Amazon Services LLC Associates Program, An affiliate advertising program designed to provide a means for website owners to earn advertising fees by advertising and linking to Amazon.com and any other website that may be affiliated with Amazon service LLC associates program. Using your microwave oven Using the fit choice button Menu / Item No. Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Please take our brief survey. ALWAYS discharge the high-voltage capacitor first if you even think your hands will come close to any HIGH VOLTAGE components. Remove the wires that are connected to the control panel. If the microwave has power, but will not respond to any commands or only certain buttons work, clean the control panel and try a power cycle. The C-10 error is a code that may sometimes appear while running self diagnosis on an oven. SHOP PARTS After only a couple of years of use (of course just after warranty expires), I can't run the microwave under any of the preselect options (popcorn, defrost, reheat). Fortunately, there's an easy way to tell. A Samsung microwave error code SE is usually caused by a faulty touchpad or dirty ribbon cable. It monitors the humidity inside the microwave to prevent overcooking and undercooking of food. Replace the new gas sensor and connect the wires and locking tabs. If not, youll have to replace the control board (see below). You can move on to the repair process after resetting your Samsung microwave. Place the microwave in its original place. Then you can plug the microwave back to power and check whether it is functioning correctly. Step 3: If your microwave is a freestanding unit, you'll have to take out the metal around the sides and top before you move on to the following step. You can also get access to exclusive support features and other exciting perks. Note: The provided information refers to microwaves sold in Canada. Remove the control panel by pulling it up and out of its position. This guide contains a reference list of microwave error codes and their meanings. If you are not a qualified or experienced technician, you should not attempt any of the repairs listed below that involve working on the internal components of the microwave. Always keep in mind that microwaves can be inherently dangerous to repair. Reference: Samsung Over the range microwave, Samsung Countertop Microwave, Samsung microwave error code official guide. And wait until 10 to 30 minutes because a capacitor will store the electricity even after unplugging the microwave. Just turn the power off and then back on, or disconnect from the power source. Support is also available on your mobile device through the Samsung Members App. If these steps don't match, Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven. Plug in the microwave by connecting the power cord to the electric outlet. If the temperature sensor burns, you must replace the temperature sensor. Secure it with the screws you removed earlier. The five common error codes discussed in the article are e-11, SE, E-24, C-10, C-11, C-12 and C-A0, C-A1, and C-A2. Step 2: plug in your microwave and wait until it turns on. Schedule Service (866) 254-8474. All you need to do is unplug your microwave from the wall and then turn it back on after a minute or two. Privacy Policy - Conditions of Use - Infringement Policy. Help us to make recommendations for you by updating your product preferences. Start Right Here Find appliance parts, lawn & garden equipment parts, heating & cooling parts and more from the top brands in the industry here. The buttons in the control panel are not responding. If you see t-E-S-t on the range, you need to turn off Demo mode. Check Ass'y PCB when LVT is defective. Very poor quality. For this reason, if you are inexperienced its best to hire a professional to diagnose and complete any repair on this type of appliance. Unplug the power cord of the microwave and contact the Samsung service center. If your microwave turns on by itself after you close the door you may need to clean the door, check the latch, or ensure that the door is closed all the way. 2) Sit in a chair. Remove the two screws from the top vent, followed by the one from above the keypad. Follow the steps I mentioned earlier to reset your microwave. We would love to know your feedback to help us improve. Move your microwave oven to its original position. Copyright 1995-2023 Samsung. Plug the microwave into an electric outlet. If the water is not warm click on the link below for additional troubleshooting information. Sometimes, doing this will solve the issue. Factory reset Sometimes it's good to have a fresh start. The vent fan on your over-the-range microwave is useful for keeping smoke and steam clear from the microwave. Please click the submit button below to share your feedback with us. Replace the electronic control board in the oven if the problem persists. Often, a simple po. Please help us improve by selecting a reason below. Plug the microwave oven into the electric outlet. Modern microwaves are designed to communicate faults in the microwave oven through error codes, which makes figuring out the cause and repair easy. Now its time to remove the control panel. Want to find a quick way to repair your microwave oven? These sparks are caused when microwaves react to gold paint on dishes, twist ties and other metallic materials, like aluminum foil. However, if the code is still being displayed, you will need to move on to step two. It still works in cook time mode. The SE code issue can lead to the microwave operating on its own, which can allegedly result in a house fire. Wiring issue between the keypad and the control PCB. If the microwave doesnt turn on, or if it turns on by itself, check the circuit breaker. Always take proper safety precautions when installing or repairing any major appliance. It will even turn on automatically if the microwave is getting too hot. Remove the flanges from the cabinet by disconnecting the screws holding it to the microwave. Some basic troubleshooting can usually fix the problem! Using a. When the control panel doesnt produce proper signals, your microwave wont work correctly, and an error code will appear. If you see dE or dC, remove the divider from the oven, and put it back in. water for 2 servings or 1 cup brown 1 serving Press the Up/Down buttons or numeric rice + 2 cups water for 4 servings in a Brown rice buttons to select the menu/item. However, if your microwave doesnt heat up at all, it could be in Demo mode. Unblock the vent when the C-24 code occurs and let the oven cool. Too many are simply trying to capitalize on affiliate revenue. If the same problem appears again, contact the Samsung service center. Free standard shipping, exclusive offers and financing options. Please contact us via Live Chat for a faster response. Try to recall each connection or take a picture of them with your phone camera. Speak to one of our dedicated team of experts. Sometimes, troubleshooting a device requires power when open. ApplianceServiceInfo.com does not guarantee the information to be correct or give a proper diagnosis of any appliance. Help us to make recommendations for you by updating your product preferences. I can definitely understand the frustration of not being able to use all the great features on this model. When buttons on the control pad stop working, the SE code will be shown. Follow our step-by-step guide to diagnose the issue and resolve the . After regular, prolonged use the conductive coatings eventually disintegrate and are unable to make a good contact. The plastic layer will contact the conductive surface when a user touches a particular button. If the test shows no continuity, then youll need to replace the connection part. Enter the current time on the number pad and press OK again. Be sure to check both the touchpad and the control board, as one of these components are probably defective. To do so, remove the screws securing the touchpad with the microwave. A control panel is an association of several keys and electrical switches. For buying a new sensor keypad find out the number of your microwave. In this article, I have discussed the 5 common error codes and simple ways to fix the faults. If the faults occur in the gas sensor, C-10, C-11, and C12 error occurs in the control panel. If the SE error code persists, follow the steps below to fix the issue. Sorry, there is insufficient stock for your cart. A microwave that is powering on but simply not cooking is either the interlock switches or switch activators. But, If everything above will not fix the problem, then you need to replace the whole touchpad. Factory authorized and service most major brands. If you see an error code flashing on your Samsung range or microwave, dont panic. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . If you find no continuity, youll need to replace this part. You can check your microwave for signs of overheating and power. Tips on how to fall asleep in a living room chair: 1) Be old. Step 2: Slide the vent up, then to your left to remove it completely. The damper controls the temperature while food is being cooked in the microwave. Remember, however, that this work should be performed with the greatest care and safety. Sorry, there is insufficient stock for your cart. The sticker can be inside the microwave or on the backside. When the SE error code appears on a Samsung Microwave it indicates that your unit has a key thats stuck on the control pad or ribbon cable connection is dirty or the electronic control board has failed. Note: To try to clear an error code, unplug the microwave or turn it off at the circuit breaker for 60 seconds. In order to regain normal functionality of the Microwave the problem causing the error code will need to be resolved. The control panel on your range or wall oven will lock if it is running certain functions, such as Self Clean, Twin Cooking, or Temperature Probe. Watch the video for full details. In the end, the SE error code can cause you a great deal of headaches. A simple fix to this issue is to unplug the microwave oven and let it cool for a couple of hours by keeping the doors open. You must replace the damper if the error appears even after resetting the microwave. If the error codes C-AO, C-A1, and C-A2 are displayed in the control panel, it indicates a functional error has occurred in your microwave oven. The following are the steps to take in order to reset your Samsung Microwave.To resolve this issue, simply follow these simple steps: Step 1: The first step is to unplug the microwave from the power outlet for approximately 2 minutes.Connect it back together and turn it on. If the touchpad is working properly, the main control board is likely at fault. So, if you have this problem, leave the machine unplugged or the door open until the repair is completed. As we mentioned above, SE code show up on the display when touchpad or one of the buttons is stuck in the ON position. Does a Samsung microwave have a reset button? Unplug the microwave or toggle the circuit breaker to turn it off. Allow the microwave to dry if it is probable that moisture in the microwave's electronics is causing the mistake. Open Settings, and then select General. You can locate the gas sensor at the top left corner of the microwave. Please help us improve by selecting a reason below. When buttons on the control pad stop working, the SE code will be shown. If resetting the microwave didn't solve the problem, the next step is to check the control pad. If the error code still shows, consider seeking help from a professional to check if the humidity sensor is getting enough power supply. Easy sign-in, Samsung Pay, notifications, and more! How do I fix my Samsung stove's SE error? It has a digital keypad and display. You can restore all of The Freestyles settings (excluding the network settings) to their factory defaults. If you get an error code service is pretty much needed. SMH is a line of microwaves made by the South Korean manufacturer Samsung. Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Copyright 1995-2023 SAMSUNG All Rights Reserved. The list of possible causes above may assist in determining the cause of the error code. In any case, 60 seconds isn't plenty time to wait. A microwave oven includes a gas sensor for detecting the concentration of gas developed from a foodstuff disposed in an oven cavity. This code appears when the microwave fails to sense the damper to open or close for 1 minute. You can reset the keypad to resolve the error code caused by the control panel glitches. Well talk about what the code means and ways you can fix it. The term "arcing" refers to sparks inside the microwave oven. The ovens range from 1.6 to 2.1 cubic feet of capacity, some of them allow for convection. Such components include the magnetron and motor for the turntable. The popcorn button keeps coming up c-10 what does that mean - Learn about Samsung - 2.1 Cu. And if you're wondering what the code on your microwave means, this extensive list should help. Disconnect the wire harness connected to the control panel. Before going any further, you will want to check the connection to see if it looks okay. Follow the steps below to reset the microwave keypad: It will help you clear the control panels error codes or other accidental settings. Slide the grill up and to the left to completely remove. What are the common error codes on Samsung microwaves? But if your cooktop lamp will not turn off, then it may just be wet from recent cooking. The error codes appear in the Samsung microwave when the gas sensor fails, when it is short, and when it is stuck open. Turn your microwave off from the wall or turn it off from your fuse box. This is to protect the oven from excessive heat or children who may accidentally touch the oven. No heat. Copyright 1995-2023 All Rights Reserved. How To Reset? Reattach all the wires you disconnected and move the device to its original position. The purpose of this component is to generate low voltages that then get sent to the control pad. You do have the option of using the following link to locate an authorized service center in your area, or to use a different service center of your choosing. Cant figure how to take the door panel apart to reach the actual inside to clean re-seat the cable. Easy sign-in, Samsung Pay, notifications, and more! Remove the microwave cabinet this involves removing a few screws from the back of the microwave, and then it should come off (consult your manual if necessary). Waveguide Cover. Here are 5 common errors and easy steps to clear the error from the display: The e-11 error code in the Samsung microwaves indicates that the humidity sensor is at fault. Before you move on to serious repair, consider resetting your Samsung microwave. Follow the steps below to replace the gas sensor: Power on the microwave and check if the C-10, C-11, and C-12 error codes have disappeared. If it occurs again, turn of the microwave 12-24 hours and then retry. Sistema Microwave Cookware Easy Eggs, Red, 9.16 Oz/271 ml. If the keypad freezes, then the microwave oven is unusable. Unplug the microwave from the electric outlet. Place the cabinet into its place and secure it. jeff sr. Step 6: Slide the top panel out and set it aside. Access the back side of the microwave and disconnect the cabinet from the device. And attach the flangers and secure them with the cabinet. It is showing error se8 . Copyright 1995-2023 SAMSUNG All Rights Reserved. Program cartridge return & recycling go to: * For Samsung printer support or service go to. Whether your product is in or out of warranty, our authorized service centers are ready to help. Please take our brief survey. too, so let it dry. If you find that the microwave control pad, or touchpad, doesnt respond, but the display still lights up, then the problem is probably with the control pad. Let us take care of your Samsung productsanywhere, anytime, always! Fuse is OK. Mo display and no operation at all. The multimeter should read a few ohms of resistance for each control pad when its engaged. Purchase the new temperature sensor based on the model of your microwave. To access the gas sensor, you must disconnect the top cover of the microwave. In case the temperature rises over the limit temperature during the operation of each mode. Samsung microwaves are advanced technological inventions with several unique features to make cooking easy. Looked it up and it has something to do with a gas sensor. Using a Samsung microwave, you must know common error codes and ways to clear those. Samsung microwaves are advanced technological inventions with several unique features to make cooking easy. And if you think moisture may have gotten in the microwave, that could be causing errors Move the microwave to the cabinet and secure it with screws. Give the open door a good push when you see the door error code. First though, it's possible that if you power cycle the microwave, you may clear the error. To access the control pad, you will need to first unplug your Samsung microwave, and remove the cabinet. Be sure not to confuse the model and code of the Samsung microwave. The humidity sensor is on the left side behind the rear panel. Tech came out and said it needed the main board replaced at a cost of about $800. Follow the steps below to replace the damper: Or else seek help from a professional to fix the error codes. However, there are some information codes thatyou can fix yourself before contacting the Samsung service center. Samsung oven displays C-10 error after SmartThings self diagnosis, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, Do Not Sell or Share My Personal information. Locate the clips holding the humidity sensor. Locate the control pad. Why Kenmore Oven Handle Falls Off. SelectAllSettings, and then select General & Privacy. Locate the off/clear buttons in the keypad. Replacing the control panel and wire harness assembly if the connections are secure.