Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. After all, says Myers, Okta is arguably the most successful application weve ever deployed. Learn about Liveops Enterprise Solutions Click Here . Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. Login. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Reach out to us. Companies across a variety of industries trust Liveops to provide virtual contact center services. The more investment you make in yourself, the greater the reward. Come on board! Single Sign On. Apply now and a member of our team will work quickly to review . Universal Login. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Yes! The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. Documenting details of calls and customer interactions. Work confidently with real-time chat support, tech support, business tools and professional development workshops. If you are looking for Liveops Agent Portal Okta? Not sure which client opportunity (or opportunities!) Companies across a variety of industries trust Liveops to provide virtual contact center services. Creatively solving problems. Best of Antivirus Software. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. No matter what industry, use case, or level of support you need, weve got you covered. McAfee and Norton were almost a tie but by far the most popular amongst agents. FLEXIBILITY AT SCALE. Our developer community is here for you. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Help patients get the most out of treatment plans. Liveops Okta. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Apply now and a member of our team will work quickly to review your application and provide next steps. Is Liveops nation legit? Liveops Nation - Virtual Call Center Community. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. The only downside is a lot of training without pay. Login. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. We've been partnering with Liveops since 2010 for all our inbound needs. The background check requires a $24.99 processing fee paid directly to our vendor. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. Hello, Liveops. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. But what good is making your own schedule if you cant get a schedule? Improving Peoples Lives. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. Reach out to us. Keep in mind, the more you service, the higher your earning potential! Easy global collaboration. . Pros. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. You can also manage cookies in your browser settings. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Grow your home business through Liveops client network, working with the brands you know and love. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Independent Contractors are responsible for expenses and control their profit and loss. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Public Relations e-mail (press@liveops.com) Locations. Organizations. Its a good company depending on the project you are on. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. View our background requirements here. Login. We would like to show you a description here but the site won't allow us. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Learn more about how Liveops virtual contact center solutions can scale your business. Independent Contractor Conducting inbound/outbound customer service calls. Group Linking Link Okta groups to existing groups in the application. Browse case studies, customer service tips and other helpful resources for enterprises. Want to become a Liveops agent? This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Copyright 2023 Okta. To accept cookies continue browsing as normal. Liveops: Flexibility. Money is amazing, but like every job there are flaws. Learn More. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. Facilitating collaboration and communication with the best available solutions was another key goal. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. Liveops SWA Array Overview This app integration supports Single Sign-On. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Since you are self-employed, you are in control of your profits and losses. Thats up to you. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). From professional services to documentation, all via the latest industry blogs, we've got you covered. Cons. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Earning potential. We understand the complex nature of managing independent contractors. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Which equals no money! Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. (sales@liveops.com) Press & Media. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. Well learn about your business and help guide the best solutions based on your needs. Login to know the status of the ticket. Find ready-to-work contractors where and when you need them. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Qualify and onboard contractors in record time. This was a tight category! Openforce simplifies your contractor management processes by providing a single platform solution. Attack Protection. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. Rather, you are self-employed meaning you work for yourself, or your business. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. This means you can choose when, where, and how often to work! With Okta we're able to quickly deploy tools to new employees. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. No ones done this, Huckabay says. Sign an Independent Contractor Agreement. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Sell top insurance coverage to warm leads (license required). They love it because it does what it's supposed to do.. Copyright 2023 Liveops, Inc. All rights reserved. To accept cookies continue browsing as normal. When I started it, my team said, Youre crazy. Freedom. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. The amount of paper eliminated alone was a huge benefit. Work from home. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. They have to be accessible, easy to use, secure, and platform agnostic. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. ; The user selects the Duo Security option. View our background requirements here. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Browse case studies, customer service tips and other helpful resources for enterprises. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Main hustle or side gig its all up to you. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. Scottsdale (headquarters) 1365 N. Scottsdale Rd. To find out more, read our Privacy Policy and Cookie Policy. Submit ticket. Onboarding employees has become much more efficient. Flexibility. I like feeling like Im helping people all from the comfort of home. Everyone else we spoke to claimed they were cloud-based but they weren't. which is why weve been helping companies like yours for over 20 years. https://join.liveops.com/work-from-home-call-center-jobs/ Secure your consumer and SaaS apps, while creating optimized digital experiences. Pay, Vacation time, You get to work from home. Love the flexibility of the jobs, but wish training was paid. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Login to track your existing support requests. Discipline and setting expectations of yourself are key to working from home. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. Login - LiveOps Inc. By Veronicas pandemic story is unfortunately all too common. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Find Out How & Apply . Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. I wish there was some type of base pay. Browse case studies, customer service tips and other helpful resources for enterprises. Suite 390. Assist customers with orders, questions, and returns. Intelligent Quickly assessing customer needs and providing sound solutions. You don't necessarily have calls every . Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. fits your experience, personality, and preferences the best? Their consistency, professionalism and customer service are unparalleled in the industry. Learn about Liveops Enterprise Solutions Click Here . Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. No problem. Liveops | Okta . Liveops is a legitimate company. Health, Dental & Vision. Learn more Tax Support Provide support to users of top tax software providers. Customers sometimes need to speak with a live agent. Remote work is undeniably popular and LiveOps offers that. Innovate without compromise with Customer Identity Cloud. Want to become a Liveops agent? To have an identity management solution that wasn't cloud-based really wouldn't work for us. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Still have questions? Whats it like to be self-employed and provide virtual contact center services? If there are system issues, you will not get paid. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Be the customer care voice of top brands, providing best-in-class service. Unlimited Flex Vacation New Parent Leave Protection. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Copyright 2023 Liveops, Inc. All rights reserved. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Users verify their identity by . The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. Ditch the paperwork and endless manual tasks. One where youre provided with free warm leads? I trust them and look forward to more cooperation and partnership in the future. Login. See Capabilities for more details. You are paid the the talk/email minute when working so your pay for each day will vary. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Our Offices. Knowledge Base. Get started on your new home business Flexibility. Copyright 2023 Liveops, Inc. All rights reserved. Autonomy. Check the Eligibility requirements and make sure were currently accepting applications in your state. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Love the flexibility of the jobs, but wish training was paid. OR Look in your activation email. about the agent experience and application. Community. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Sound: Must have a sound card installed and be equipped with speakers or headphones. Enjoy the freedom of being your own boss. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. TMCF is the nation's largest organization exclusively representing the Black College Community. Avoid Recruiting Scams You can also manage cookies in your browser settings. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. For 10 years, she successfully owned and operated her own business in her home state of Indiana. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Client opportunities may have additional requirements, including expanded client-specific certification. Enterprise Solutions. No problem. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Okta was leaps and bounds ahead of all the other providers, says Myers. Want to give someone something unique this holiday season? The cons are being able to work in your own home. If there are system issues, you will not get paid. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. Still have questions? We didnt just evolve the remote contact center model, we revolutionized it. Here's everything you need to succeed with Okta. Were all looking at the same data one version of truth consolidated in a single repository. Earning potential. Check the Eligibility requirements and make sure were currently accepting applications in your state. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. He sees a role for Okta in all of it. Remember me. See all features. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Support. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. Please update your browser to the latest version on or before July 31, 2020. Submit an application for an available virtual contact center opportunity. Its a huge, huge advantage for us, says Myers. Liveops exists to improve people's lives, and . GROW YOUR BUSINESS We use cookies to improve your experience on our website. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. I still love it., I strongly recommend not working for this company. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. To find out more, read our Privacy Policy and Cookie Policy. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Want to become an Independent Liveops Agent. Functionality Add this integration to enable authentication and provisioning capabilities. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. We cant do this. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. But, the site does not guarantee that youll take calls during those hours. Connect contractors to affordable commercial insurances. Go Further; Marketplace. We'd have had to build out a lot of infrastructure. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. Forgot password? Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Existing Duo Security enrollments. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. To find out more, read our Privacy Policy and Cookie Policy. Take our quick quiz and well recommend our top client matches for you. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better.

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