I already written 5 e-mails to customer service but still no response. Very disappointed especially since on the order form they say their products are quality checked before sending. Unless I find myself in another situation where all of the sizes and colors are sold out of an item I want, and Luisaviaroma is the only site that has it thats the only way Ill shop on here again. People are calling LuisaViaRoma the best customer service ever and are happy with the fast delivery and easy ordering, returning, and exchanging process. With Klarna, you can buy what you want now and pay for it later by spreading the cost over interest-free instalments, but don't forget to use a promo code to get discounted instalments. Your return must be postmarked within 30 days of the date you received the item. It is against EU consumer law but they don't care. PRIVACY POLICY . If you're looking for luxury brands, LuisaViaRoma is the right choice for you. Join the LVR Sneaker Club to participate in exclusive sales for members of the Privilege Club. Email sent: Mar 2, 2023 10:19am. Would recommend. The sandals arrived with all of the authenticity paperwork, dust cover and the original Gucci box. Will NEVER shop again. Read 2 more reviews about Luisaviaroma.com. LuisaViaRoma is a luxury online retailer that sells womens, mens, and childrens clothing and accessories, as well as home furniture and decor. They have the cutest Moschino and Armani outfits. LUISAVIAROMA. Get a stylish ring for yourself or someone special! Below, youll find testimonials sourced from Trustpilot, the brands Facebook page, and Sitejabber, all talking about peoples experiences with LuisaViaRoma and their products. Return shipments are free when using the courier provided by LUISAVIAROMA. Security tags must still be intact and attached to the items being returned for the return to be accepted. Amazing loyalty program. This cool ring is part of the GucciGhost collection and comes in sterling silver with Guccis GG motif and a fun skull design engraved throughout. The Security Tag must still be intact and attached to returned items. They also have a brick-and-mortar store in Florence you can shop every day from 10:30 - 19:30. 7,595 LuisaViaRoma Trustpilot reviewers give the brand a rating of 4.5/5 stars. This is also specific to their stock and the region youre buying from. Save up to 70% on PJ sets, nighties, robes, sleep shirts, and more nightwear essentials in this sale. 3. When you pay top dollar for designer apparel and accessories, a good return policy is essential. Enjoy an extra 40% off full price dresses, trousers, sneakers, accessories, kids' clothing, and more this Bank Holiday weekend! LUISAVIAROMA: Reviews, Complaints, Customer Claims There is a link to the LVR clearance sale on the homepage menu. HQ is in the beautiful city of Florence, Italy. Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. IN ANY CASE WHERE THE TRANSFER IS NOT RECEIVED BY THE CUSTOMER, IT IS YOUR RESPONSIBILITY TO FOLLOW UP TO THE BANK. 9 reviews. LuisaViaRoma has been known to work with celebrities and influencers such as Chiara Ferragni and Caro Daur. It depends on the brand and whats in stock, but you can check size charts on their website for each product. Theyve got a ton of luxury and fashion brands, from big names like Gucci and Nike to some lesser-known labels. Luisaviaroma is a popular online luxury fashion store that is based in Florence, Italy. If youre in the market for something a little more upscale and trendy, the LuisaViaRoma El Vaquero boots are a good place to start. You can also join the LVR Sneakers Club to get access to exclusive sneakers. Does Luisa Via Roma require a receipt to make a return? This high-quality suit is made in Italy and has a lining made of 100% cupro, while the rest of the blazer is made of 53% viscose and 48% acetate. Fortunately, several LUISAVIAROMA discount codes are available to save you money. On 11 August (4 days later) there was still no progress. This crop top comes in yellow and features contrasting color stitching in white. As of March 21, 2022, Luisa Via Roma does allow modification & cancellation policies. They sell a large range of brands, have great shipping, and make your buying experience feel special. Based on our last check on March 21, 2022, Luisa Via Roma was not offering in-store pickup. Yes, Luisa Via Roma does offer free returns & exchanges. Returns must have the security tag still attached and be accompanied by a Return Authorization . What is the LUISAVIAROMA return policy? Refund took a bit over a week until I got both the confirmation and the funds in the account. Check out the LuisaViaRoma El Vaquero boots. Shopping on the Luisaviaroma website is very easy and straightforward. Date of experience: December 04, 2022. As of March 21, 2022, Luisa Via Roma does offer free return policies. As an Amazon Associate we earn from qualifying purchases. 10. We do note that the company site itself does not have any product ratings, as is the case with many luxury brands, so the following reviews will focus more on the brand as a whole and aspects like their customer service. There is nothing to suggest that Luisaviaroma is selling fake designer items. They tend to have more selection then the competitors, but the regular prices are usually slightly higher. Posting a thorough return policy can help you reduce that percentage and retain more customers. Products returned in non-resalable conditions will be refused and returned back. Make sure someone is home to sign for your package! How good is their customer service for returns? Be on the lookout for red ticket specials that provide an extra 20-40%off the lowest sale price. Tried to Email them, no response Raffles won items are not returnable! Cranberry juice sold separately. See the website for more details on their shipping and return policies and LuisaViaRoma coupon code offers. They also have a brick-and-mortar store in Florence you can shop every day from 10:30 19:30. The company now attributes 95% of its revenue to online sales, so it's safe to . Thrive Causemetics Review - Scam or Legit? I couldnt just leave it on my doorstep. If you're not happy with your purchase, you have 28 days from delivery to return it as long as the security tag is still on. The security tag must still be intact and attached to returned items. Tweets & replies. This site uses Akismet to reduce spam. The LUISAVIAROMA Black Friday sales go live at the end of November, and you can find this year's Black Friday voucher codes here on this page. All in all, the company has gone downhill and now is one of the most horrible sites for customers to shop from. If for any reason Clients are not satisfied with an order, the items can be returned for Size/Color Exchange, Store Credit or Refund within 28 days of the order's delivery date. If you are wondering whether Luisaviaroma is selling fake designer items, what their shipping and return policy is, and whether or not I recommend shopping on Luisaviaroma this is the post for you. As of March 21, 2022, Luisa Via Roma does offer order tracking support. Do not buy anything from these cowboys. When I called their "customer service" the only thing they could say "sorry, but we cannot do anything". A call to all sneakerheads! I bought a top on Luisa Via Roma, tried it on and realised I needed a size up. However to date - December 30,2021 I haven't got the refund and when I checked to the credit card/bank, they said they didn't see any refund from LR coming in yet. I DON'T THINK HSBC CREDIT CARD WOULD TAKE THEIR CREDIT CARD HOLDER'S REFUND. 2.) This is a question I get asked frequently, why shop on a third-party site, such as Luisaviaroma or Mytheresa when you could just buy directly from the designer? There are a few different reasons I shop on sites like this. Products used:North face jacket Himalayan, I am Private Client at Farfetch, VIP with personal stylist at SSENSE and Moda Operandi, VIP at Dover street market New York, etc. Ordered the Rosantica Holli black sequined bag with gold handle. Their headquarters are still in Florence, Italy, where all orders are processed and shipped from. The Alexander McQueen Blazer Jacket also has a front button closure so you can close your jacket and button cuffs. Well, worry no more! Browse a massive selection of designer dresses, jackets, shoes, bags, and much more for 10% off when you use this LuisaViaRoma voucher code. Then, it took 4 days to reach my address in the US (this was with their expedited shipping option, which was the only one available at the time I placed my order). LUISAVIAROMA ranks 518th among Clothing Other sites. This has never been an issue with any other store I ordered from. store credit or refund. Mar 25. It also has peaked lapels for a sharp look and two side flap pockets as well as double back vents and one breast pocket. Do you want to get rewarded simply for shopping? The idea was to ensure freedom of movement and maximum comfort during a race by creating a shoes that can relieve pain and muscle tension. Today LuisaViaRoma is one of the leading fashion retailers on the globe. I also received an order confirmation in my email immediately after checking out. I didnt know this brand but I will check it. Everything so far seems to be very positive for LuisaViaRoma, but quite a few customers on Sitejabber have a different story to tell about the brand. Eligible customers can finance their next designer purchases by using Klarna at LUISAVIAROMA. Dress head to toe in your favourite designers for less with this limited time discount code for LuisaViaRoma. Save my name, email, and website in this browser for the next time I comment. LuisaViaRoma's Shipping Policy. At Step 2, add information about your website/app and business. Get it now for $550. This email was sent March 2, 2023 10:19am. Amazing prices. My Honest Mytheresa Review (With Photos + Video), 14+ Brands Like AllSaints for Edgy & Fashionable Clothing. I've never had that issue with any other similar company (net-a-porter, mytheresa etc). Give a gift card and shop clothing, shoes, accessories, and more at LuisaViaRoma. Not only that, they have continuously shared their wealth by partnering with the likes of UNICEF and The Naked Heart Foundation throughout the years. All items must have the security tag still intact and must be in a new, unworn condition, while shoes should . I couldnt notice any differences between the sandals other than their sizes. Via Roma, 50123 Florence, Tuscany, Italy Orders can be returned in their original condition within 28 days of delivery. On top of everything my refund for the return they received on the 21st of Dec is yet to be processed. Your best bet is to look on the product page of the item you want and take it from there. Beachwaver Review - Scam or Legit? Get it today for $550 and be stylin and protected from the sun wherever you go. LuisaViaRoma Balmain Cotton Denim Crop Top, LuisaViaRoma Alexander McQueen Blazer Jacket, LuisaViaRoma Gucci Flora Printed Wallpaper, Offers an astounding variety of fashionable clothing and accessories, including shorts, tops, hats, rings, and so much more, Dont fret about the prices: discount codes and sales are available, The LVR Sneakers Club gets you access to exclusive sneakers, Go to MY AREA to sign in or enter your order number and email, Select the items you would like to return, You will receive a confirmation email with a shipping label and instructions for the return shipment. They ship from their facility in Florence, Italy. In short, this online store is awesome for both classic and trendy clothing. The website often has a discount code for full-priced items at the top of the page. I ended up returning both of them! Luisaviaroma is a fancy retail brand with a long history. The worst company ever, avoid, never purchase from this company, it will keep your money and the item you send back for a refund. Her daughter, Olga, then moved to Florence with her husband Lido Panconesi, and together they opened the Luisa boutique. With a new Privilege Card, you can also enjoy a20% discount for the first six months of purchasing. Its headquarters and stores are in Florence, Italy but they provide worldwide shipping. In my experience, this has typically been at the end of the season, though. And taken from outside my front door? That's why many brands now advertise "free . Join the LVR Club to earn rewards and perks, and take advantage of discounted prices in the clearance sale. RETURN POLICY. Quality 7. Quick to slip on with the back pull loop, theyre secured with laces. There are always items available at the LuisaViaRoma sale section, where theres often extra discounts added on top of the original sale prices. 836 Following. The yellow crop top features white stitching, wide shoulder straps, and a back zipper for a fitted and unlined design. Return Policy. With side flap pockets, double back slits, and a chest pocket, this 53% viscose and 48% acetate blazer with 100% cupro lining is both functional and stylish. LUISAVIAROMA accepts most major credit and debit cards, as well as PayPal, WeChat Pay, and bank wire transfer. LuisaViaRoma is a cool online luxury shop that sells top-notch clothes, accessories, and home decor for everyone women, men, kids. Excellent prices, selection and fast shipping, duties included. Discover this season's trending designer clothing, shoes, and accessories for 25% off when you apply this LuisaViaRoma promo code on regular-priced styles. Read their Return Policy for more information. Become the epitome of the Sunglasses Emoji with the $270 Gucci Ghost Ring. Including a quick note with your return letting us know how you'd like to proceed will help speed up the process. LuisaViaRoma promo code for 30% off sale styles, LuisaViaRoma app discount code for 15% off, LuisaViaRoma Black Friday code for 40% off.

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